Returns & exchange

A device in good condition

Within 14 days of purchase you may return or exchange a device if it has

not been used and its appearance, seals, labels, contents and proof of

purchase are intact. This follows article 9 of the Ukrainian consumer

protection law.

The device must be unlinked from its Apple ID: a return is impossible while

Find My is on.

A faulty device

Found a fault — tell us straight away. We take the device for diagnostics and,

depending on the result, repair it, replace it or refund you.

How to return

• Message us on Telegram: what you are returning and why.
• We agree the way — in person in Kyiv or by Nova Poshta.
• We refund by the same method you paid, within seven days of receiving

the device back.

Return shipping for a device in good condition is paid by the buyer; for a

faulty one, by us.