Warranty
Term
Apple's own 12-month warranty on new devices, counted from the day the device is activated.
What is covered
Manufacturing defects: a faulty board, camera, screen, battery or port that
failed through no fault of yours.
What is not covered
Physical damage, liquid damage, the results of a repair done by you or by
someone else, and battery wear within the limits the manufacturer allows.
How to claim
Message us on Telegram with the model, the serial number and what happened.
We collect the device for diagnostics — in person in Kyiv, by Nova Poshta
elsewhere. Diagnostics is free.
What to keep
The proof of purchase and the box: a claim moves faster with them.
